Refund & Return Policy

Effective Date: March 1, 2025

Applies to: All purchases made on https://chefshiulyrecipes.com
At Chef Shiuly Recipes, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward refund and return policy for eligible items.

1. Return Eligibility

You may request a return or refund for eligible products within 14 days of delivery if the item is:

Unused and in original packaging
Free from damage, stains, or signs of use
Accompanied by the original receipt or proof of purchase

Items not eligible for return:

Used cookware or kitchen tools
Opened or used kitchen appliances
Digital products (e.g., eBooks or downloadable content)
Gift cards or promotional items
Final sale or clearance items

2. How to Request a Return or Refund

To initiate a return, please email us at contact@chefshiulyrecipes.com with:

Your full name
Order number
Reason for return
Clear photos (if the item is damaged or defective)

Once approved, you will receive return instructions, including the return address.

3. Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 5 days of delivery with supporting photos. We’ll either send a replacement or issue a full refund at no extra cost to you.

4. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:

Refunds are issued to your original payment method
It may take 5–10 business days for the refund to appear in your account

5. Return Shipping

If the return is due to our error (e.g., wrong or damaged item), we will cover return shipping.
For other reasons (e.g., changed mind, ordered wrong item), the customer is responsible for return shipping costs.

We recommend using a trackable shipping method for your protection. We are not responsible for returns lost in transit.

6. Exchanges

We currently do not offer direct product exchanges. If you need a different item, please return the original product (if eligible) and place a new order.

7. Cancellations

Orders can be cancelled within 24 hours of purchase or before shipping confirmation. After that, the order is considered finalized.
To request a cancellation, email: contact@chefshiulyrecipes.com

8. Contact Us

If you have questions about your order, return status, or anything else, please reach out:
📧 Email: contact@chefshiulyrecipes.com
🌐 Website:https://chefshiulyrecipes.com

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Refund & Return Policy